Support
Help, mostly by email.
One person reads every message — usually within 48 hours, faster on weekends. Below: per-app guides and the most common questions.
Baloot Majlis
Local games & connecting four phones
A game requires four players on the same Wi-Fi or hotspot. The host taps Create Table — the others scan the QR code that appears. Mixed iOS + Android tables work the same way.
My friend's phone won't join the table.
Confirm both phones are on the same network. If you're tethering, make sure 'isolate clients' is off in hotspot settings. If the QR scan fails, the host can read the 6-letter code aloud.
What's tilt-to-view?
Your hand is hidden until you tilt the phone toward you. Lay it flat to hide instantly. The angle is calibrated when you join — re-calibrate from the in-game menu if it feels off.
Can we play remotely?
Not yet. V1 is intentionally same-room — the product is the table. Online play is on the roadmap for a future version.
urmessaging AI
Tone, translation, and drafting
urmessaging works inside any text field. Hold the keyboard's globe key to switch modes — translate, soften, formalize, summarize.
Where does my message go?
To the model and back. We don't store message contents on our servers. See the privacy policy for the full data flow.
Falconer · Sky Hunter
Tilt-controlled flight & sandstorm phases
Falconer reads your phone's gyroscope. Hold the device naturally — tilt left/right to bank, pitch forward to dive, lift back to climb. Re-calibrate any time from the pause menu if your neutral feels off.
How do new phases unlock?
Phase 2 unlocks at delivery 5; Phase 3 at delivery 10. Each phase changes the color scheme and tightens the sandstorm spawn rhythm.
How are falcon skins earned?
Through trophies — every successful delivery awards one. Skin unlocks are listed on the trophy room screen.
xDiwan
Searching across diwans
Search runs across the loaded diwan by default. Long-press the search field to widen it to all diwans you have.
Gyft2go
Sharing wishlists from any shop
Gyft2go installs as a Share Sheet target. Open any shopping app, tap Share, choose Gyft2go, and the item drops into your wishlist with the merchant link intact.
Munasabati
Coming soon — early access list
Munasabati is in private testing. Email us if you'd like to join the early-access cohort with your family group.
Account & data
Export, delete, transfer
Every app supports full export of your data as JSON. Account deletion is final and removes everything within 30 days. Email [email protected] to start.
Subscriptions
Manage on the App Store / Play Store
Subscriptions are handled by Apple and Google. Refunds and cancellations go through them — we can't process either directly. We can help you find the right setting.
Still stuck?
Email [email protected]. Include the app name, version (Settings → About), and the device. Screenshots help.
[email protected]